Privacy Policy

1. Who we are

This website is operated by Wild Weird Wonderful Succulents in Gqeberha, South Africa. In this policy, “we”, “us” and “our” refer to Wild Weird Wonderful Succulents.

2. Information we collect

Depending on how you use the website, we may collect:

• Your name, email address, telephone number and account login details.
• Billing, delivery and order information.
• Messages, enquiries, reviews and other information you choose to send us.
• Payment status and transaction references. Full card details are handled by the payment service provider selected at checkout and are not intended to be stored by us.
• Technical information such as your IP address, browser, device, pages visited and cookie identifiers.

3. How we collect information

We collect information directly from you when you register, order, complete a form, subscribe or contact us. Some technical information is collected automatically through cookies and similar technologies. We may also receive information from payment, delivery and website service providers where needed to complete your request.

4. How we use your information

• To create and manage your account.
• To process payments, fulfil orders and arrange delivery.
• To provide support and send service messages about your account or orders.
• To send marketing messages where you have consented or where otherwise permitted by law. You may unsubscribe at any time.
• To prevent fraud, secure the website, keep records and comply with legal obligations.
• To understand and improve our website, products and customer experience.

5. Lawful and responsible processing

We process personal information only where there is a lawful reason to do so, including performing a contract with you, meeting a legal obligation, protecting legitimate interests, or acting with your consent. We aim to process information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

6. When information is shared

We may share only the information reasonably needed with service providers that help us operate the shop, including payment processors, couriers, hosting providers, email services, analytics providers and professional advisers. We may also disclose information where required by law or to protect our legal rights. We do not sell your personal information.

7. Cookies

Cookies help the website remember your cart and account session, operate checkout, measure performance and improve your experience. You can control non-essential cookies through your browser settings. Blocking essential cookies may prevent parts of the shop from working correctly.

8. International service providers

Some service providers may process information outside South Africa. Where this occurs, we take reasonable steps to use providers and arrangements that offer appropriate protection for personal information.

9. Retention and security

We retain personal information only as long as reasonably necessary for its purpose, including order fulfilment, support, accounting, tax, disputes and legal compliance. We use reasonable organisational and technical safeguards, although no electronic service can be guaranteed completely secure.

10. Your privacy rights

Subject to applicable law, you may ask whether we hold your information, request access, ask us to correct or delete inaccurate or unlawfully held information, object to certain processing, or withdraw consent. You may also complain to the Information Regulator South Africa.

11. Children and third-party links

Our online shop is not directed at children. A parent or legal guardian should place an order where the customer cannot legally transact independently. Third-party websites linked from our site have their own privacy practices.

12. Changes to this policy

We may update this policy when our services, providers or legal obligations change. The latest version will be published here with its updated date.

13. Contact us

Contact us with a privacy question or request.